GENERAL

We are Llocals, the fresh streetwear brand from Utrecht, the Netherlands. We specialize in exclusive, sustainable and locally produced streetwear. Head over to our story on this website to read more about us.

Follow us on Instagram to stay updated on the latest news, highlights and for your daily dose of inspiration. You can also sign up to our news letter to get informed first about new collections, giveaways and more.

We try to store as little of your private information. Because this is important to us, we only work with reliable software partners and we make sure that we provide you with a complete secure website. You can read more about this in our privacy policy.

You can find Llocals of course at our own website. We also sell our collections through multiple sustainable online marketplaces, like Wolf and Badger and Lone Design Club.

No a problem at all. Our team is at your service every day to answer all your questions. Thus, if you still haven’t found what you were looking for, please feel free to contact us and send an email to info@llocals.com. We try to answer your question(s) as soon as possible.

THE PRODUCTS

We have added a size chart to every product with which you can decide on the right size based on your measurements. You can also find photos of a male and female model wearing our items to see how the clothes look on someone.

Please send us a message when a product is no longer available. We do a restock for some of our items from time to time. But in principle we work with small runs to avoid deadstock. This is much better for the environment and is in line with our sustainability policy.

We do our best to display all products as realistic as possible. For this we have added both product photos as well as photos of the clothing on models to the product pages. Colors may deviate from real life on a screen. In the case you really have doubts or questions, please contact us by email. Than we can provide you with advice.

Yes! We strive to make and produce our clothing as sustainable as possible. In concrete terms this means that we:

  • Produce locally in Groningen (NL) under fair labour rights;
  • Only use organic or recycled materials;
  • All our packaging is completely plastic free;
  • All our products are completely vegan;
  • We work with small quantities and sell out all clothing completely to avoid deadstock;
  • Cooperate with local partners that value sustainability as much as we do.

For more information look at our pages about our principles, the production and our journey to become sustainable.

SHIPPING & DELIVERY

Take a look at our special page about the shipping costs. Here we have listed all shipping costs for you.

 

We always prepare your package between 24 hours. Depending on the speed of the delivery, you will receive your package in the Netherlands between 1-3 working days. Within Europe you can expect 3-6 working days.

 

You do not necessarily need to stay home when your package gets delivered, Our packages are made to fit exactly through your letterbox. We only use a larger box for larger products like sweaters and hoodies and for bigger orders.

Yes, as soon as we ship your order, you will receive an email with a Track & Trace code in order to keep track of your new Llocals products.

If you haven’t received your package within 7 days and no delivery note has been left for you, track your package online to see its current location. You can always contact info@llocals.com for assistance.

RETURNS & EXCHANGES

If you’ve purchased your item on llocals.com you can return your product within 14 days from the delivery date. Please click the following link to use our return portal.

Returned items must be unwashed, unworn, with original tags attached, its original packaging and free from any odours or pet hairs.

Of course. Please contact info@llocals.com and ask for the correct size, colour or product. Once your returned item reaches our warehouse, we will immediately ship the replacing item.

Yes, you are responsible for return shipping. We recommend purchasing delivery confirmation or tracking. In the event that you choose to forgo secured tracking, Llocals cannot be made responsible for the package being lost or otherwise not received.

Any unanswered questions?